Swing Shift Contact Center Representative
2 days ago
We are seeking a skilled Contact Center Representative to join our team in a swing shift role. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities- Assist customers with general banking and product inquiries over the phone
- Develop and maintain a working knowledge of all FirstBank products and services
- Research customer issues and concerns to provide logical resolutions
- Achieve individual and department service level objectives
- Collaborate with other departments and branch operations to provide seamless customer service
- Entry-level job with little or no prior relevant work experience
- Fluent in Spanish and English
- Previous customer service experience
- Working knowledge of call center environment
As a Contact Center Representative at FirstBank, you will have the opportunity to work in a fast-paced team environment, develop your skills and knowledge, and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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