Swing Shift Contact Center Representative

2 days ago


Denver, Colorado, United States FirstBank Full time
About the Role

We are seeking a skilled Contact Center Representative to join our team in a swing shift role. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Assist customers with general banking and product inquiries over the phone
  • Develop and maintain a working knowledge of all FirstBank products and services
  • Research customer issues and concerns to provide logical resolutions
  • Achieve individual and department service level objectives
  • Collaborate with other departments and branch operations to provide seamless customer service
Requirements
  • Entry-level job with little or no prior relevant work experience
  • Fluent in Spanish and English
Preferred Qualifications
  • Previous customer service experience
  • Working knowledge of call center environment
What We Offer

As a Contact Center Representative at FirstBank, you will have the opportunity to work in a fast-paced team environment, develop your skills and knowledge, and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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