Supervisory Contact Representative

5 days ago


Denver, Colorado, United States Internal Revenue Service Full time
About the Job

We are seeking a highly skilled and experienced Supervisory Contact Representative to join our team at the Internal Revenue Service. As a key member of our customer service team, you will be responsible for leading a team of representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead a team of customer service representatives and provide guidance and support as needed.
  • Develop and implement strategies to improve customer satisfaction and service delivery.
  • Collaborate with other teams to ensure seamless service delivery and resolve customer complaints.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
Requirements
  • 1 year of specialized experience in a customer service or supervisory role.
  • Experience in managing a team and developing strategies to improve customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong leadership and problem-solving skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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