Customer Service Representative

1 week ago


Denver, Colorado, United States Frontline Call Center Full time
Job Title: Part-Time Customer Service Representative

We are seeking a highly skilled and motivated Part-Time Customer Service Representative to join our team at Frontline Call Center. As a key member of our blended support team, you will be responsible for providing exceptional customer service to our clients through inbound calls, emails, and chats.

Job Description

Key Responsibilities:

  • Provide top-notch customer service to clients through various communication channels.
  • Handle customer inquiries, resolve issues, and escalate complex problems to senior team members.
  • Work collaboratively with cross-functional teams to achieve business objectives.
  • Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction.

Requirements:

  • 1+ year of customer service experience in a high-volume call center environment.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with customers and team members.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Basic technical skills, with the ability to navigate multiple systems and software applications.

Preferred Qualifications:

  • Previous call center experience, with a strong understanding of customer service principles and practices.
  • Experience working in a remote or work-from-home environment.
  • Basic technical support experience, with the ability to troubleshoot and resolve technical issues.

What We Offer:

  • A competitive hourly rate, with opportunities for advancement and professional growth.
  • A comprehensive benefits package, including paid time off, sick leave, and 401(k) matching.
  • A dynamic and supportive work environment, with opportunities for training and development.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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