Fitness Center Representative
5 days ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities:- Customer Service: Greet members, prospective members, and guests, providing a positive and welcoming experience.
- Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Account Management: Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Preferred experience in customer-facing roles.
- Basic Computer Proficiency: Ability to use basic computer software and systems.
- Passion for Fitness: A genuine interest in fitness and health.
- Positive Attitude: A friendly and approachable demeanor.
- Punctuality and Reliability: Ability to work a flexible schedule and meet deadlines.
- Standing and Walking: Continual standing and walking during shift.
- Talking and Communication: Continual talking in person or on the phone during shift.
- Lifting: Occasional lifting up to 50 lbs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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