Genesys Cloud Platform Developer
6 days ago
We are seeking a highly skilled Genesys Cloud Platform Developer to join our team at SPECTRAFORCE. As a key member of our Contact Center Technologies team, you will be responsible for designing, developing, and implementing complex applications on the Genesys Cloud platform.
Key Responsibilities- Develop and modify Call Center Applications on the Genesys Cloud platform.
- Perform testing using various CCaaS testing tools.
- Provide support on the CCaaS platform and participate in on-call rotations.
- Design, code, test, and debug complex application programs.
- Collaborate with customers, business analysts, and team members to understand business requirements and develop quality technical solutions.
- Ensure solutions align with business and IT strategies and comply with organizational architectural standards.
- Participate in post-implementation support and system enhancements.
- Comprehensive understanding of applications/development, quality assurance, and integration methodologies.
- Excellent analysis, decision-making, and problem-solving skills.
- Ability to communicate effectively verbally and in writing.
- Able to work well under pressure and as part of a team.
- Strong knowledge of interpersonal skills/team building.
- Familiar with project management concepts.
- Pays attention to detail.
- Ability to establish and maintain effective working relationships.
This is a customer-focused, project-oriented programming environment with a fast-paced, multi-platformed environment that requires action and response 24/7 to support technical business needs.
Soft Skills- Strong Communication skills
- Team player
- Adaptable
- Task ownership
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