Cloud Platform Operations Manager

6 days ago

Columbia, South Carolina, United States iboss Full time

Job Title: NOC Lead

Company Overview:

iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB, and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls, and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world.

Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.

Job Description:

The NOC Lead is responsible for designing, implementing, and being an overall subject matter expert on all facets of cloud platform operations with the ability to effectively communicate with customers and internal stakeholders.

Responsibilities:

  • Manage a distributed team of Linux system engineers/cloud platform operations technicians.
  • Become subject matter expert (SME) on iboss cloud platform. Make technical calls on escalated incident handling.
  • Lead and document incident escalations.
  • Interface with internal stakeholders (engineering, support, DevOps) and occasionally customers to provide technical guidance and incident status updates.
  • Lead escalated Incident Management team and develop maturity plans to continually improve.
  • Work with the Director of Information Security to ensure the security and compliance requirements of networks and protected data.
  • Setup and maintain various services and support tools on various cloud platforms; Linux, etc.
  • Collaborate with Sr. Platform Operations Manager to design and improve monitoring solutions.
  • Develop processes and performs activities to ensure consistent, high-quality service/support levels and identifies potential problems/trends.

Qualifications:

  • Demonstrate a strong working knowledge of cloud platforms and experience in building a high availability infrastructure.
  • Possess a deep understanding of Internet-based technologies (DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, etc.).
  • Broad understanding of the Linux operating system (CentOS) and cloud application architecture.
  • 3+ years' experience in IT leadership role.
  • Strong experience managing a highly scalable and distributed infrastructure.
  • Proven track record of managing complex technical projects.
  • Certifications preferred but not required.
  • Previous experience with 24 X 7 support.
  • Perform advanced troubleshooting independently as well as demonstrates ability to lead with a focus on teamwork and persistence.
  • Demonstrate high analytical skills through troubleshooting and maintenance of complex technical environments.
  • Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience.

Benefits:

  • Health, Vision, Dental, Chiropractic - open to domestic partners.
  • 401K with company match.
  • Paid Time Off (PTO).
  • Company-paid holidays.
  • Optimistic, supportive, and FUN work environment.

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