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Cloud Operations Supervisor
2 months ago
Company Overview: Welcome to iboss, a pioneering cloud security firm dedicated to enabling the modern workforce to securely access applications from any location. Our innovative containerized cloud architecture supports security features such as Secure Web Gateway (SWG), malware protection, Remote Browser Isolation (RBI), Cloud Access Security Broker (CASB), and data loss prevention, seamlessly connecting users to the cloud. We have transformed traditional network security by removing the reliance on outdated appliances like VPNs, firewalls, and web gateways, which are inadequate in today’s cloud-first, mobile-centric environment. With over 230 patents and a global footprint, iboss processes more than 150 billion transactions daily, successfully mitigating 4 billion threats each day. Join over 4,000 enterprises, including numerous Fortune 50 companies, who trust the iboss Cloud Platform to secure their modern workforces.
Job Description: As a NOC Lead, you will be responsible for managing and enhancing all facets of cloud platform operations. This role requires adept team management, effective communication with clients, and collaboration with internal stakeholders.
Key Responsibilities:
- Oversee a team of Linux system engineers and cloud operations technicians.
- Develop expertise in the iboss cloud platform, making vital technical decisions during incident management.
- Lead and document escalations related to incidents.
- Engage with internal teams and clients, offering technical insights and updates.
- Direct the Incident Management team and promote continuous improvement initiatives.
- Ensure compliance with network security and regulatory requirements.
- Implement and maintain services and support tools on cloud platforms, particularly Linux.
- Collaborate on monitoring solutions and refine processes to achieve superior service levels.
Qualifications:
- Exhibit extensive knowledge of cloud platforms and high availability infrastructure.
- Possess a strong understanding of Internet technologies and Linux systems.
- Bring over 3 years of leadership experience in IT.
- Effectively manage scalable infrastructure and technical projects.
- Emphasize teamwork and problem-solving in a 24/7 support environment.
- Demonstrate analytical skills in troubleshooting complex technical scenarios.
- Hold a bachelor’s degree in Computer Science or a related field, or possess equivalent experience.
Benefits:
- Health, Vision, Dental, and Chiropractic benefits available for domestic partners.
- 401K plan with company matching.
- Paid Time Off (PTO) and company-paid holidays.
- Experience a positive, supportive, and dynamic work environment.