RV Service Advisor

2 weeks ago


Houston, Texas, United States PPL Motor Homes Full time
Job Title: RV External Service Advisor

Job Summary:

We are seeking a highly skilled and customer-focused RV External Service Advisor to join our team at PPL Motor Homes. As a key member of our service department, you will be responsible for providing exceptional customer service, managing service requests, and ensuring seamless communication with our guests.

Key Responsibilities:

  • Provide prompt and courteous service to all RV Service department customers
  • Answer incoming service department phone calls and direct calls to appropriate departments as needed
  • Perform administrative duties, including correspondence, faxing, filing, and follow-up emails
  • Check in Service / Listing customers and coordinate Sublet repairs as needed
  • Assist with manufacturer delivery check-ins and warranty claim pictures
  • Listen to each customer and clearly articulate repair needs to technicians
  • Write repair orders for customer pay, warranty, third-party vendor, and internal tickets
  • Utilize menu selling for canned services and recommend additional maintenance packages
  • File for all warranty payments and submit Extended Service Contract Claims
  • Provide accurate estimates of repair/maintenance costs and adhere to dealership policy on customer vehicle storage and operation
  • Follow up on each repair and keep customers informed of progress
  • Inspect repair quality and ensure all work is complete
  • Reconcile repair orders, verify warranty return parts, and coordinate coach clean up and prep
  • Notify customers when repairs are completed and schedule an exit-walk/demo
  • Review and explain repairs with customers and complete Exit Walks to review/verify repairs
  • Clarify and attempt to correct reasonable customer dissatisfactions and maintain dealership CSI Surveys
  • Keep the RV Service Manager informed of all problems and potential problems

Requirements:

  • Dealership experience preferred
  • System Operations (Windows, Excel, DRM, and CRM) skills
  • Good customer service and communication skills
  • Valid driver's license and good driving record
  • On-time attendance and punctuality

Benefits:

  • Bi-Weekly Pay with Billable Hour Bonus
  • Health, Dental, and Life Insurance (90 days from start date)
  • 401(k) with Company Match
  • Paid Vacation
  • Opportunity for long-term employment and growth

Why Work with Us:

PPL Motor Homes offers a friendly work environment with a supportive management team, providing opportunities for growth and development. Our average tenure is 15 years, and we are committed to helping our employees succeed.


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