Automotive Service Consultant
2 weeks ago
Sun Auto Tire & Service is dedicated to serving our community with excellence. Established in 1947, we have expanded to numerous locations and continue to grow rapidly. We offer a wide range of tire brands suitable for various vehicles including cars, trucks, SUVs, and agricultural equipment.
In addition to our tire offerings, we provide comprehensive automotive services such as oil changes, alignments, brake repairs, exhaust work, and more. Our team consists of ASE Certified Technicians committed to ensuring your vehicle operates at peak performance.
Compensation:
Annual salary ranges from $40,000 to $60,000.
Benefits:
- Competitive Bi-Weekly Pay
- Tuition Reimbursement, up to $3,000 annually
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental, and Vision Insurance (Effective 1st of the Month after Hire)
- Company-Paid Life Insurance
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family Vehicles
- Opportunities for Advancement
Key Responsibilities:
- Greet customers professionally and courteously, both in person and over the phone, utilizing standardized customer service techniques.
- Listen attentively to customer concerns, inspect vehicles, and refer to service history to accurately assess service needs.
- Recommend services based on knowledge and communicate additional recommendations from the Automotive Technician to the customer.
- Document all recommendations in the customer file accurately.
- Promote sales of services, parts, and accessories by demonstrating a thorough understanding of products and their service requirements.
- Provide customers with accurate quotes detailing costs and completion times for approved services.
- Keep customers updated throughout the day regarding the status of their services.
- Follow proper procedures during the checkout process, including reviewing completed inspections and explaining warranties.
- Conduct follow-up calls to ensure customer satisfaction for all services rendered.
- Track returns, core returns, and warranty parts for customers.
- Perform other duties as assigned.
Qualifications:
- High School Diploma or equivalent.
- Prior experience as a Service Advisor is beneficial but not mandatory.
- Professional appearance and ability to thrive in a process-driven environment.
- Valid driver's license or ability to obtain one within 30 days of hire.
- Possess or be able to obtain a State Inspector License within 30 days of hire.
- ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire.
- Willingness to work a minimum of five days, including weekends.
Sun Auto Tire & Service is an equal opportunity employer, committed to creating a diverse environment and is proud to be an inclusive workplace.
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