Guest Services Ambassador

3 days ago


Lansing, Michigan, United States Candlewood Suites East Lansing Full time
About Us

Candlewood Suites East Lansing is a world-class property that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of diversity, growth, development, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

We are seeking a highly motivated and engaging Guest Services Agent to join our team. The ideal candidate will use their warm personality to create a memorable first impression for our guests and provide exceptional customer service throughout their stay. As a Guest Services Agent, you will be responsible for assisting guests with their luggage, providing information about the hotel and its amenities, and ensuring a seamless check-in experience.

Key Responsibilities
  • Provide exceptional customer service by being engaging and taking sincere interest in guests
  • Interact with all guests, welcoming them to the hotel and providing a personalized experience
  • Park and retrieve guests' vehicles as requested
  • Escort guests and their luggage to their room, explaining hotel amenities and fun facts
  • Work together with other attendants to ensure each guest has a personalized experience
  • Assist lobby attendant in keeping the entrance area clean and organized
What We Offer

As a Guest Services Agent at Candlewood Suites East Lansing, you will have the opportunity to grow a career in hospitality with a world-class property. We offer a supportive and collaborative work environment that encourages growth and fosters success. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, we want you to join our team.



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