Customer Service Ambassador

14 hours ago


Lansing, Michigan, United States Schulte Hospitality Group Full time

Job Summary

Collegiate Hotel Group is seeking a skilled Guest Service Representative to join its team at Graduate East Lansing. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities

  • Provide warm and personalized greetings to guests, focusing on building strong relationships and exceeding expectations.
  • Review arrival lists daily and prepare welcome amenities to ensure a smooth and efficient check-in process.
  • Escort VIP guests to their rooms and ensure their needs are met prior to arrival.
  • Answer phone calls promptly and professionally, addressing guest inquiries and resolving issues in a timely manner.
  • Count and reconcile cash at the beginning and end of each shift, adhering to proper cash handling procedures.
  • Maintain a clean and organized front desk area, ensuring a positive and welcoming environment for guests.
  • Participate in lobby activation and upsell programs to drive revenue and enhance the guest experience.
  • Utilize proper procedures when handling guest PPI data and maintain confidentiality at all times.
  • Communicate key points to guests to ensure a seamless Graduate Arrival experience.
  • Follow through on guest requests and resolve complaints in a professional and efficient manner.

Requirements

  • Prior customer service experience
  • High school diploma or equivalent
  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Excellent time management skills

Benefits

  • Work today, get paid today with Daily Pay
  • Free telemedicine and virtual mental health care access
  • Multiple health insurance and life insurance options
  • 401k plan with company match
  • Paid time off for eligible team members
  • Holiday pay and paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms
  • Savings Marketplace discounts


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