Customer Service Ambassador

4 days ago


Lansing, Michigan, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Planet Fitness. As a key member of our team, you will be responsible for delivering exceptional customer service, creating a positive member experience, and contributing to the overall success of our fitness centers.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the neatness and cleanliness of the club, ensuring a safe and healthy environment for members.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Benefits
  • Free black card membership.
  • Mentorship opportunities.
  • Chances for advancement.
  • Ongoing leadership training.
  • Full-time employee health insurance.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 lbs.
  • Exposure to occasional toxic chemicals.

Compensation: $12.00 - $15.00 per hour

Planet Fitness is a dynamic and growing company, and we are seeking talented individuals to join our team. If you are passionate about fitness, customer service, and creating a positive experience for others, we encourage you to apply for this exciting opportunity.



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