Guest Service Ambassador

3 weeks ago


Lansing, Michigan, United States Schulte Hospitality Group Full time

Job Title: Guest Service Representative

Job Summary:

We are seeking a Guest Service Representative to join our team at Graduate East Lansing. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and authentic greetings to guests upon arrival
  • Review arrival lists daily and prepare welcome amenities
  • Escort VIPs to their rooms and check them in prior to arrival
  • Answer phone calls within three rings and respond to guest inquiries
  • Count and reconcile cash at the beginning and end of each shift
  • Ensure cash drops are handled according to proper procedures and report any discrepancies to management
  • Maintain a clean and organized front desk area
  • Assist with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Communicate key points to ensure a Graduate Arrival experience
  • Follow through on guest requests and resolve complaints in a professional manner
  • Participate in Front Desk upsell program
  • Retrieve necessary identification documents and payment upon guest arrival

Requirements:

  • Prior customer service experience
  • High School Diploma or equivalent
  • Basic computer skills
  • Effective verbal and written communication skills
  • Ability to exceed guest and team member expectations
  • Excellent time management skills

Benefits:

  • Work today, get paid today with Daily Pay
  • Free telemedicine and virtual mental health care access
  • Multiple health insurance and life insurance options
  • 401k plan with company match
  • Paid time off for eligible team members
  • Holiday pay and paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms
  • Savings Marketplace discounts


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