Guest Service Ambassador
3 weeks ago
Job Title: Guest Service Representative
Job Summary:
We are seeking a Guest Service Representative to join our team at Graduate East Lansing. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Provide warm and authentic greetings to guests upon arrival
- Review arrival lists daily and prepare welcome amenities
- Escort VIPs to their rooms and check them in prior to arrival
- Answer phone calls within three rings and respond to guest inquiries
- Count and reconcile cash at the beginning and end of each shift
- Ensure cash drops are handled according to proper procedures and report any discrepancies to management
- Maintain a clean and organized front desk area
- Assist with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Communicate key points to ensure a Graduate Arrival experience
- Follow through on guest requests and resolve complaints in a professional manner
- Participate in Front Desk upsell program
- Retrieve necessary identification documents and payment upon guest arrival
Requirements:
- Prior customer service experience
- High School Diploma or equivalent
- Basic computer skills
- Effective verbal and written communication skills
- Ability to exceed guest and team member expectations
- Excellent time management skills
Benefits:
- Work today, get paid today with Daily Pay
- Free telemedicine and virtual mental health care access
- Multiple health insurance and life insurance options
- 401k plan with company match
- Paid time off for eligible team members
- Holiday pay and paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts
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