Field Service Engineer
2 weeks ago
We are seeking a highly skilled Field Service Engineer to join our team at Espo Corporation. As a Field Service Engineer, you will be responsible for providing technical support to our customers, setup, install, repair, and perform preventive maintenance on our equipment at customer sites.
Key Responsibilities:- Provide technical support to customers via phone and on-site visits.
- Setup, install, repair, and perform preventive maintenance on Company equipment at customer sites.
- Maintain accurate records of customer and unit history on our CRM database.
- Document all contact with customers on our CRM system.
- Perform other duties as assigned by management.
- Bachelor's degree in electronics or a related field.
- Minimum of 3 years of experience in training, installing, and repairing industrial micro-processor controlled equipment.
- Expertise in MS-Office and general personal computer knowledge.
- Ability to read and comprehend electrical schematics and drawings.
- Valid driver's license with a good driving record.
- Ability to lift up to 50 pounds.
- Prolonged standing, sitting, stooping, bending.
- Frequent travel.
- Good manual dexterity.
- Valid Passport.
- Provide optimal and timely technical support to customers.
- Maintain open incidents to less than 50.
- Meet weekly target for closed incidents.
- Machine repair cycle time.
- Repair return rate.
- In-person and web-based assessments on equipment knowledge.
- Customer feedback/surveys.
- Quality and accuracy of data entry on CRM and other forms.
Espo Corporation is an Equal Opportunity Employer and values the benefits of diversity in our workforce. We are committed to providing a safe and inclusive work environment for all employees.
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