Product Support Engineer

1 day ago


GondrecourtleChâteau, Grand Est, United States Planet Pharma Full time
About the Role

We are seeking a highly skilled Product Support Engineer to join our team at Planet Pharma. As a key member of our organization, you will be responsible for providing top-notch product support for our Cardiac Ablation Solutions (CAS) capital equipment portfolio.

Key Responsibilities
  1. Process Development: Develop and implement processes, documentation, tools, equipment, and materials to support the global field service organization in accomplishing their work effectively and efficiently.
  2. Documentation and Training: Assist in the creation and update of procedures, quality documents, service manuals, and other documentation required for field and technical services teams. Provide training to internal field service, technical service, sales, and clinical personnel.
  3. Customer Support: Support projects aimed at increasing customer uptime and service effectiveness, including communication with field service and depots worldwide that service CAS capital equipment.
  4. Quality Improvement: Provide input to the organization on key projects focused on quality improvements, system updates, and next-generation equipment.
  5. Research and Development: Research, plan, design, verify, validate, and develop mechanical and/or electromechanical products and systems, such as metals, instruments, controls, plastics, robots, engines, machines, and mechanical, resonance, hydraulic, or heat transfer systems for production, transmission, measurement, and use of energy.
  6. Technology Recommendations: Recommend various technology options or approaches for system, process, facility, or program improvements in terms of safety, performance, efficiency, or costs.
Requirements
  • Education: University Degree and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.
  • Experience: Requires practical knowledge and demonstrated competence within the job area, typically obtained through advanced education combined with experience.
  • Skills: Strong cross-functional collaborator, problem solver, and ability to take issues and work to develop solutions.
About Planet Pharma

Planet Pharma is a leading provider of innovative solutions for the pharmaceutical industry. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.



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