IT Support Specialist

4 days ago


Columbus, Ohio, United States Merge IT LLC Full time

Job Overview:

We are seeking an experienced IT Support Specialist to join our team at Merge IT LLC. The ideal candidate will have a proven track record in IT Desktop Service environments and be able to follow instructions and procedures.

Main Responsibilities:

  • Perform a range of technical work activities to meet business and customer requirements.
  • Coordinate small teams delivering basic work packages in line with company process.
  • Document and report on work completed to ensure compliance with Company and Customer Procedures.
  • Escalate issues in line with company processes to ensure customer demands are met.
  • Provide customer service to internal and external customers.

Requirements:

  • Able to follow instructions and procedures.
  • Proven experience in IT Desktop Service environment.
  • Uses information systems, technology functions, and applications in line with IT industry standards.
  • Demonstrates an organized approach to work.
  • Demonstrates customer service abilities.
  • Routine administrative skills.
  • Good interpersonal skills, basic literacy, and numeracy skills.
  • Demonstrates awareness of health and safety at work.

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We would love to connect with you and explore how you can contribute to our success.


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