IT Support Specialist
4 days ago
Job Overview:
We are seeking an experienced IT Support Specialist to join our team at Merge IT LLC. The ideal candidate will have a proven track record in IT Desktop Service environments and be able to follow instructions and procedures.
Main Responsibilities:
- Perform a range of technical work activities to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process.
- Document and report on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes to ensure customer demands are met.
- Provide customer service to internal and external customers.
Requirements:
- Able to follow instructions and procedures.
- Proven experience in IT Desktop Service environment.
- Uses information systems, technology functions, and applications in line with IT industry standards.
- Demonstrates an organized approach to work.
- Demonstrates customer service abilities.
- Routine administrative skills.
- Good interpersonal skills, basic literacy, and numeracy skills.
- Demonstrates awareness of health and safety at work.
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We would love to connect with you and explore how you can contribute to our success.
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