IT Support Specialist

2 days ago

Columbus, Ohio, United States T. Marzetti Company Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at T. Marzetti Company. As a key member of our IT department, you will be responsible for providing top-notch support for our corporate office and remote locations.

Key Responsibilities
  • Install, configure, and test desktops, peripheral equipment, software, and other related equipment.
  • Ensure seamless connectivity between desktop computers and diverse systems, including Active Directory, file servers, email servers, application servers, database servers, and administrative systems.
  • Work closely with IT Operations and Applications teams to resolve problems received from Marzetti team members and business partners.
  • Document issue details and resolution using designated ticketing system.
  • Provide excellent communication with end users and other members of the IT department.
  • Provision users and computers in Active Directory.
  • Work with procurement system to purchase hardware, software, and computer supplies.
  • Maintain inventory of all hardware and software resources and parts in designated system.
  • Collaborate with Level 1 Service Desk to analyze and evaluate system issues for resolution and prevention.
  • Provide assistance and act as an escalation point for Level 2/3 support.
  • Maintain asset inventory for the full life cycle of any tracked asset, including hardware, software licenses, and maintenance contracts.
  • Perform onsite and remote analysis, diagnosis, and resolution of complex computer problems for end-users; and recommend and implement corrective solutions, including repairs as needed.
  • Use independent judgment to initiate escalation of issues based on monitoring and trend analysis.
  • Responsible for team knowledge base document creation, maintenance, review, and approval.
  • Ability to manage own work schedule with minimal supervision and exemplary time-management skills.
  • Promote company mission and values while building the IT brand via site visits and creating key points of contacts.
  • Enforce security and compliance.
  • Improve end-user experience.
  • Customer visibility, business acumen, and IT ambassadors.
  • Mentor others in cross-training.
  • Experts in end-user technologies such as workstations, telephony, and printing.
  • ITSO/SME for end-user technologies.
Requirements
  • Bachelor's Degree in Computer Science or equivalent experience required.
  • Well-developed oral and written communication skills; strong customer service abilities.
  • High degree of initiative and independent judgment.
  • Minimum of 3-5 years of experience in desktop/server management workspace required.
  • Extensive experience in Microsoft Intune, SCCM, Microsoft Desktop Operating Systems, Microsoft Desktop Management Systems, Microsoft Imaging Software, Mobile Device Management solutions, and network management/monitoring software required.
  • Experience with mobile device support (iOS & Android OS).
  • Understanding and working knowledge of technology acronyms like IP addresses, DNS, DHCP, etc.
  • Extensive experience with Microsoft Windows Administrative tools (Active Directory, OU, and GPO management).
  • Extensive experience with O365 administration, support, and working with Managed Service Providers preferred.
Working Conditions

Works in a normal office environment where the employee is regularly required to speak, see, hear, sit, stand, talk, type, walk, and bend while moving about the facility.

The noise level in the office is quiet. Some travel to plant and company locations is required. Overtime or irregular hours are required to meet extreme workloads and regularly imposed deadlines. There are frequent interruptions to handle special requests and emergencies.

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