IT Support Specialist
3 days ago
IT Support Specialist Job Description
At Arrive Logistics, we're looking for a skilled IT Support Specialist to join our team. As a key member of our Service Desk, you'll be responsible for resolving frontline issues for employees and assisting with setting up new offices.
Key Responsibilities:
- Provide technical support and troubleshooting for employees, including email and desktop software support, printer troubleshooting, and network connectivity issues.
- Assist with setting up new offices, including computer setup, distribution, and onboarding.
- Work with Arrive's InfoSec and Infrastructure team to fix and troubleshoot problems that arise in the office.
- Install, assemble, and configure computers, monitors, network devices, and peripherals.
- Engage with various teams throughout the organization to ensure end-user satisfaction.
Requirements:
- 4+ years of customer service experience, including 2 years of service desk or related experience.
- Experience monitoring and maintaining network and security systems or relevant knowledge.
- Experience with Active Directory, remote desktop tools, and ticketing systems.
- Working knowledge of computer operating systems, MDM, networking systems, and applications software within an IT help desk environment.
What We Offer:
- Excellent benefits, including medical, dental, vision, life, and disability coverage.
- Casual dress code and free parking on site.
- Free coffee and a convenient location close to downtown Columbus, OH.
- Relocation assistance for non-local candidates.
About Arrive Logistics:
Arrive Logistics is a leading transportation and technology company in North America, with a commitment to providing employees with a meaningful work experience and an award-winning culture that supports personal and career development.
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