IT Support Specialist

3 days ago


Columbus, Ohio, United States Arrive Logistics Full time

IT Support Specialist Job Description

At Arrive Logistics, we're looking for a skilled IT Support Specialist to join our team. As a key member of our Service Desk, you'll be responsible for resolving frontline issues for employees and assisting with setting up new offices.

Key Responsibilities:

  • Provide technical support and troubleshooting for employees, including email and desktop software support, printer troubleshooting, and network connectivity issues.
  • Assist with setting up new offices, including computer setup, distribution, and onboarding.
  • Work with Arrive's InfoSec and Infrastructure team to fix and troubleshoot problems that arise in the office.
  • Install, assemble, and configure computers, monitors, network devices, and peripherals.
  • Engage with various teams throughout the organization to ensure end-user satisfaction.

Requirements:

  • 4+ years of customer service experience, including 2 years of service desk or related experience.
  • Experience monitoring and maintaining network and security systems or relevant knowledge.
  • Experience with Active Directory, remote desktop tools, and ticketing systems.
  • Working knowledge of computer operating systems, MDM, networking systems, and applications software within an IT help desk environment.

What We Offer:

  • Excellent benefits, including medical, dental, vision, life, and disability coverage.
  • Casual dress code and free parking on site.
  • Free coffee and a convenient location close to downtown Columbus, OH.
  • Relocation assistance for non-local candidates.

About Arrive Logistics:

Arrive Logistics is a leading transportation and technology company in North America, with a commitment to providing employees with a meaningful work experience and an award-winning culture that supports personal and career development.


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