Program Manager
4 days ago
We are seeking a highly experienced Program Manager to lead our Technical Field Communities (TFC) program, driving global initiatives to enhance our ability to onboard, develop, enable, and scale our worldwide Specialist resources.
Key Responsibilities- Develop a Skills Complexity Model: Collaborate with specialist leaders to measure learning milestones and rollout across existing technical curriculums to upskill the technical field.
- Plan and Deliver the TFC Summit Week: Oversee the planning and logistics of our program's yearly learning event, catering to 2,000+ in-person and 20,000+ virtual attendees.
- Simplify and Execute the Model for Marketing Events: Partner with global stakeholders to align member activities with organizational goals, driving engagement and operational excellence.
- Build and Deliver Learning Initiatives: Facilitate knowledge sharing and collaboration for the global technical field, leveraging the scale of the TFC program to provide opportunities to members.
- Measure and Track Readiness: Develop mechanisms to ensure programs are updated on a continual basis, based on customer/stakeholder feedback and data.
- Present and Lead Conversations: Communicate project progress, issues, solutions, metrics, and strategy to leadership and stakeholders.
The Technical Field Communities (TFC) Program helps customers effectively utilize AWS by driving knowledge-scaling initiatives, promoting thought leadership, and connecting experts across the technical field.
Our VisionOur vision is to have the right resources for customers to succeed in their cloud journey.
TFC Tenets- Every AWS employee has the opportunity to join a TFC, growing a broad network of domain experts that enhances our overall understanding of the customer experience.
- Healthy communities require investment from members, which we drive by aligning member activities with organizational goals.
- We strive for operational excellence, identifying and leveraging successful and innovative practices within TFCs across the program.
- We look for ways to pivot one-to-one engagements into one-to-many opportunities.
- TFCs magnify the voices of the technical field, collecting and escalating customer signals to shape AWS services.
- We leverage the scale of the TFC program to provide opportunities to members that are difficult to obtain on their own.
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