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Bilingual Sales and Service Representative

2 months ago

Baltimore, Maryland, United States Fulton Bank Full time
About the Role

Fulton Bank is seeking a highly skilled and multilingual professional to join our team as a Bilingual Sales and Service Specialist. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Customer Service: Assist clients with teller transactions, answer questions, and resolve issues in a timely and professional manner.
  • Sales and Referrals: Drive proactive sales and referral conversations through internal and outbound interactions, including appointment setting and effective lobby engagement.
  • Product Knowledge: Stay up-to-date on our products and services, and provide ongoing support to customers regarding their financial needs.
  • Risk Management: Maintain compliance with applicable regulations and Fulton Bank policies and procedures, while demonstrating sound judgment within established limits.
  • Digital Solutions: Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 1 or more years of customer service or sales experience, and 6 to 12 months of cash handling experience.
What We Offer

Fulton Bank offers a comprehensive benefits package, including medical plans, flexible spending accounts, dental and vision insurance, life insurance, 401(k) program, paid time off, and more. We are an equal opportunity employer and are committed to providing equal employment opportunity for all qualified persons.