Vice President of Operations

4 hours ago

Reston, Virginia, United States Multiplier Full time
Job Title: Vice President of Operations

We are seeking an experienced Vice President of Operations to join our team at Multiplier. As a key member of our leadership team, you will be responsible for overseeing and managing all operational functions within the company.

Key Responsibilities:
  • Lead the global operations team to ensure alignment with company strategy and deliver world-class service.
  • Develop and implement strategic plans to enhance operational effectiveness and support business growth.
  • Spearhead business process improvement initiatives across all operational functions to optimize processes, reduce inefficiencies, and improve productivity.
  • Ensure operational teams are equipped to deliver superior client service and maintain high levels of customer satisfaction.
  • Lead, mentor, and develop a high-performing global operations team consisting of project managers, client service, and customer success managers across multiple regions.
  • Oversee payroll operations across multiple regions, ensuring compliance with local regulations and maintaining operational excellence.
  • Lead complex operational projects, from inception through execution, ensuring delivery within scope, time, and budget.
Requirements:
  • 15+ years of leadership experience in operations management, preferably within a global EOR or Payroll-tech environment.
  • Strong strategic vision and execution ability, with a demonstrated track record of developing and implementing operational strategies that support business growth across multiple geographies.
  • Strong background in process improvement methodologies with a proven track record of driving efficiency and cost reduction.
  • Experience leading customer-facing teams with a focus on delivering exceptional service and improving customer satisfaction metrics.
  • Strong project management skills with experience overseeing complex, cross-functional projects and managing global vendor relationships.
  • Demonstrated ability to work collaboratively with stakeholders across different functions, including Sales, Finance, Product, and Technology teams.
  • Excellent analytical skills and experience using data to guide operational decisions and improve business outcomes.
  • Excellent communication skills, capable of influencing and guiding senior executives, as well as mentoring large global teams.

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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