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Senior Vice President of Multifamily Operations
2 months ago
Shapell Properties, Inc. is a renowned real estate development and operations company with a legacy spanning multiple generations since 1955. Our company is built on a foundation of stability, passion, and a commitment to creating exceptional properties that cater to both residential and commercial needs. Our core values include achieving excellence through collaborative teams, approaching business with the highest ethical standards, pledging to quality, convenience, and customer satisfaction, and striving to keep the company strong and successful through strategic acquisitions, development, and operation of outstanding properties.
Job ScopeThe Senior Vice President of Multifamily Operations will have overall stewardship of our ~7,500 multifamily residential apartments in California. As the company's multifamily expert, they will play a strategic role in planning future real estate investments both inside and outside the State. The SVP will lead and direct a team of about 110 colleagues, including three VPs that lead Development, Asset Management, and Property Management, including three Regional Property Managers. This leadership role is strategic, financial, and operational in nature and requires directing and leading the development and standardization of comprehensive business plans, programs, initiatives, and strategies that promote the achievement of superior operational, financial, and business performance of the Company.
Key Accountabilities- Drive operational excellence and maximize the financial performance of the portfolio in revenue, operating expenses, overhead, and capital projects against both budget and peer groups.
- Enhance employee engagement through developing best practices for hiring, onboarding, training, developing, assessing, and retaining all existing and new colleagues.
- Oversee the expansion of the multifamily portfolio through the acquisition and/or development of new properties that enhance the returns of the company.
- Establish, review, and ensure that the company's customer service KPIs are established, communicated, documented, maintained, and improved.
- Eliminate any operational blind spots by enhancing a company culture of ethics and integrity.
- Manage relationships with outside partners and third-party management companies.
- Present residential operations updates to the CEO, CFO, and Board of Directors during board meetings and additional shareholder meetings as required.
- Ensure all business decisions by the properties align with Company policies and procedures.
- Communicate with senior leadership regarding any issues related to property performance as well as overall operational matters.
- Ensure 'best-in-class' service is delivered to all residents and prospective residents.
- Review preventative maintenance programs, resident retention programs, and safety programs.
- Formulate and oversee the implementation of annual plans and short and long-term property operation strategies for each of the properties within the portfolio.
- Provide a strong day-to-day leadership presence throughout the company by providing strategic insights, timely feedback, and thoughtful communication.
- Closely collaborate with Construction, Marketing, Accounting, Human Resources, and Legal to manage all aspects of the multifamily business.
- A seasoned, multifamily 'Servant Leader' with 15-20 years of management experience, minimum 5-10 years of senior leadership experience, 2 to 3 direct reports, and leading +75 staff.
- Prior responsibility for oversight of at least a 5,000 multifamily unit portfolio.
- Minimum Bachelor degree in business, real estate, or a related field. MBA optional.
- Strong written and verbal communication and presentation skills at all levels.
- Best practices focus on both operational management excellence and people leadership developed in a multifamily setting by knowing how to keep teams accountable and on-target.
- Both a strategist and an executional leader with a collaborative spirit that is committed to growth.
- Detail-oriented and organized with the ability to interact effectively with prospects, residents, and peers.
- A disciplined senior management leader with an approach to the business that helps to further strengthen a collaborative company culture and enable the dispersion of decision making where appropriate.
- Demonstrated strong financial and business acumen, including a deep understanding of strategic economic issues and other key multifamily metrics that impact valuations and investment returns.
- Thinks creatively and strategically about a property's performance in terms of meeting its stated objectives and specific budgetary requirements that are set forth, yet able to balance creativity with a disciplined approach and perspective.
The Senior Vice President of Multifamily Operations reports to the Chief Executive Officer and has a total staff of 110 with three VP direct reports. The final candidate will be offered a competitive compensation and benefits package, be based in the company's West Los Angeles headquarters with some travel expected. This is a national search assignment and relocation is available for the final candidate, as needed.
