Head of Claims Operations
3 weeks ago
At USAA, we are committed to facilitating the financial security of millions of U.S. military members and their families. As a dedicated professional, you will play a critical role in leading and managing auto claims operations, ensuring that our members receive exceptional service and support.
Key Responsibilities:- Lead and manage a team of claims operations members, providing guidance and coaching to ensure optimal productivity and quality of service.
- Develop and implement process improvements to enhance the claims experience and drive business results.
- Ensure compliance with regulatory requirements and industry standards, maintaining a strong focus on risk management and operational excellence.
- Collaborate with cross-functional teams to drive business outcomes and support the overall claims and Enterprise strategies.
- Monitor and analyze workloads, identifying opportunities to optimize staffing, training, and process improvements.
- Bachelor's degree and 6 years of progressive customer service, operational, military, or leadership experience, including a minimum of 2 years of claims handling experience.
- ~2 years of direct team lead, supervisory, or management experience.
- ~Experience using and interpreting data to make decisions.
- Demonstrated leadership, initiative, customer service, and/or claims handling skills.
- Acquisition and maintenance of applicable insurance adjuster license within 6 months of time in role.
- Current experience as a Claims Manager/Supervisor.
- ~2+ years of experience handling total loss claims.
- ~2+ years physical damage and/or auto injury claims experience.
- Strong experience coaching and developing claims adjusters to meet organizational and development/career path goals.
- US military experience through military service or a military spouse/domestic partner.
USAA offers a competitive salary range based on experience and market data, as well as a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and various wellness programs.
Applications for this position are accepted on an ongoing basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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