Claims Operations Manager

1 week ago


Colorado Springs, Colorado, United States USAA Full time
About the Role

We are seeking a highly skilled and experienced Claims Operations Manager to join our team at USAA. As a Claims Operations Manager, you will be responsible for leading and managing a team of claims professionals to ensure that our members receive exceptional service and that our claims processes are efficient and effective.

Key Responsibilities
  • Lead and manage a team of claims professionals to achieve business objectives and improve operational efficiency
  • Develop and implement process improvements to enhance member experience and reduce claims cycle time
  • Collaborate with cross-functional teams to identify and address operational risks and compliance issues
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
  • Monitor and analyze claims data to identify trends and areas for improvement
Requirements
  • 6+ years of experience in claims operations or a related field
  • 2+ years of experience in a leadership or management role
  • Strong knowledge of claims processes and procedures
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
What We Offer

USAA offers a competitive salary and benefits package, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, and paid time off. We also offer opportunities for career growth and development, as well as a collaborative and dynamic work environment.

At USAA, we are committed to creating a workplace that is inclusive and respectful of all employees. We believe that diversity and inclusion are essential to our success and strive to create a workplace that reflects the diversity of our members and the communities we serve.



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