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Head of Claims Operations
2 months ago
At USAA, we are committed to facilitating the financial security of millions of U.S. military members and their families. As a dedicated professional, you will play a critical role in leading and managing auto claims operations, ensuring that our members receive exceptional service and support.
Key Responsibilities:- Lead and manage a team of claims operations members, providing coaching and feedback to drive business results and process improvements.
- Develop and implement operational risk management strategies, ensuring compliance with regulatory requirements and company policies.
- Collaborate with cross-functional teams to drive process improvements, identify and mitigate risks, and ensure consistent execution of processes.
- Monitor and review quality of claim files, providing feedback to employees and identifying opportunities for improvement.
- Support projects as a subject matter expert, providing guidance and expertise to drive business outcomes.
- Bachelor's degree and 6 years of progressive customer service, operational, military, or leadership experience, including a minimum of 2 years of claims handling experience.
- ~2 years of direct team lead, supervisory, or management experience.
- ~Experience using and interpreting data to make decisions.
- ~Demonstrated leadership, initiative, customer service, and/or claims handling skills.
- Current experience as a Claims Manager/Supervisor.
- ~2+ years of experience handling total loss claims.
- ~2+ years physical damage and/or auto injury claims experience.
- ~Strong experience coaching and developing claims adjusters to meet organizational and development/career path goals.
USAA offers a competitive salary range based on experience and market data, as well as a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and wellness programs.
Applications for this position are accepted on an ongoing basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
