Head of Claims Operations

4 weeks ago


Colorado Springs, Colorado, United States USAA Full time
Join USAA as a Claims Operations Manager

USAA is seeking a highly skilled Claims Operations Manager to lead our Auto Claims organization. As a key member of our team, you will be responsible for managing a team of claims employees, ensuring excellent customer service, and driving process improvements to enhance our claims handling capabilities.

Key Responsibilities:
  • Lead and manage a team of claims employees to achieve optimal productivity and customer satisfaction
  • Develop and implement process improvements to enhance claims handling efficiency and effectiveness
  • Collaborate with cross-functional teams to identify and address operational risks and compliance issues
  • Provide coaching and feedback to employees to drive engagement and performance
  • Ensure adherence to regulatory requirements and company policies
Requirements:
  • Bachelor's degree in a related field
  • 6+ years of progressive customer service, operational, military, or leadership experience, including 2+ years of claims handling experience
  • ~2+ years of direct team lead, supervisory, or management experience
  • Strong leadership, initiative, customer service, and claims handling skills
  • Acquisition and maintenance of applicable insurance adjuster license within 6 months of hire
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

USAA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful workplace culture.



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