Claims Operations Manager

1 day ago


Colorado Springs, Colorado, United States USAA Full time
About the Role

We are seeking a highly skilled and experienced Claims Operations Manager to join our team at USAA. As a Claims Operations Manager, you will be responsible for leading and managing a team of claims professionals who are dedicated to providing exceptional service to our members.

Your primary focus will be on ensuring that our claims processes are efficient, effective, and compliant with regulatory requirements. You will work closely with our claims team to identify areas for improvement and implement process changes that drive business results.

Key Responsibilities
  • Lead and manage a team of claims professionals to achieve business objectives
  • Develop and implement process improvements to enhance claims efficiency and effectiveness
  • Ensure compliance with regulatory requirements and company policies
  • Collaborate with cross-functional teams to drive business results
  • Monitor and analyze claims data to identify trends and areas for improvement
Requirements
  • Bachelor's degree or equivalent experience
  • 6+ years of experience in claims operations or a related field
  • 2+ years of experience in a leadership or management role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
What We Offer

As a Claims Operations Manager at USAA, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service to our members. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Our team is committed to fostering a culture of innovation, collaboration, and continuous improvement. We believe in empowering our employees to take ownership of their work and make a meaningful impact on our business.



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