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Lead Tools Support Engineer

1 month ago

Coppell, Texas, United States Limit X Solutions Full time
Job Description

This role is responsible for providing technical support and guidance to engineering project teams on ALM tools related topics, including tool roll out, configuration, and training. The successful candidate will be the first point of contact for user management, troubleshooting, and coordination with IT on ALM tool related topics.

Key Responsibilities
  • Administering Micro Focus ALM licenses and user management
  • Configuring tools to meet project and business needs
  • Providing training and support to users on ALM tool usage
  • Coordinating with IT on ALM tool related topics
  • Monitoring and reporting on tool usage and performance
Requirements
  • Minimum of 6 years of related experience
  • Bachelor's degree preferred or equivalent experience
  • Excellent organizational and interpersonal skills
  • Excellent written and verbal communication skills
  • Ability to work effectively across functional and geographic boundaries
Leadership Expectations
  • Champion Inclusion: Embrace individual differences and create an environment of support, belonging, and trust
  • Communicate Clearly: Listen to understand, ask questions for clarity, and deliver messages with purpose
  • Cultivate Relationships: Show care and compassion for others and authentically build networks across functions
  • Instill Ownership: Ensure accountability, manage execution, and mitigate risk to deliver results
  • Inspire Growth: Develop yourself and others through coaching, feedback, and mentorship
  • Propel Change: Think critically, respectfully challenge, and create innovative ways to drive growth