Lead Tools Support Engineer with Micro Focus ALM Admin Expertise

4 weeks ago


Coppell, Texas, United States Resiliency Full time
Job Summary

In this critical role, you will be part of the Direct Delivery (DPO COE) organization, supporting engineering project teams on ALM tools-related topics such as tool rollout, configuration, and training. As the first point of contact for user management, troubleshooting, and coordination with IT, you will play a vital role in ensuring seamless ALM tool operations.

Key Responsibilities
  • Administrating QC server licenses
  • Creating new users and projects
  • Usage monitoring and reporting
  • Quality Center Customization support
  • Collaborating with engineering domains to support ALM tool-related topics
  • Deploying current and new tool suites to engineering projects
  • Developing training materials and training users on ALM tool usage
  • Supporting users with tool-related scripting and automation
  • Extracting charts and dashboards from ALM tools
  • Migrating projects to the latest version of the application
  • Implementing new patches and validating upgraded environments
Requirements
  • Minimum of 6 years of related experience
  • Bachelor's degree preferred or equivalent experience
Leadership Expectations
  • Champion Inclusion: Embracing individual differences and creating an environment of support, belonging, and trust
  • Communicate Clearly: Listening to understand, asking questions for clarity, and delivering messages with purpose
  • Cultivate Relationships: Showing care and compassion for others and authentically building networks across functions
  • Instill Ownership: Ensuring accountability, managing execution, and mitigating risk to deliver results
  • Inspire Growth: Developing yourself and others through coaching, feedback, and mentorship
  • Propel Change: Thinking critically, respectfully challenging, and creating innovative ways to drive growth


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