Lead Tools Support Engineer with Micro Focus ALM Admin Expertise
4 weeks ago
In this critical role, you will be part of the Direct Delivery (DPO COE) organization, supporting engineering project teams on ALM tools-related topics such as tool rollout, configuration, and training. As the first point of contact for user management, troubleshooting, and coordination with IT, you will play a vital role in ensuring seamless ALM tool operations.
Key Responsibilities- Administrating QC server licenses
- Creating new users and projects
- Usage monitoring and reporting
- Quality Center Customization support
- Collaborating with engineering domains to support ALM tool-related topics
- Deploying current and new tool suites to engineering projects
- Developing training materials and training users on ALM tool usage
- Supporting users with tool-related scripting and automation
- Extracting charts and dashboards from ALM tools
- Migrating projects to the latest version of the application
- Implementing new patches and validating upgraded environments
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
- Champion Inclusion: Embracing individual differences and creating an environment of support, belonging, and trust
- Communicate Clearly: Listening to understand, asking questions for clarity, and delivering messages with purpose
- Cultivate Relationships: Showing care and compassion for others and authentically building networks across functions
- Instill Ownership: Ensuring accountability, managing execution, and mitigating risk to deliver results
- Inspire Growth: Developing yourself and others through coaching, feedback, and mentorship
- Propel Change: Thinking critically, respectfully challenging, and creating innovative ways to drive growth
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