Technical Support Specialist

12 hours ago

Coppell, Texas, United States Lead Allies Inc. Full time

We are seeking a skilled and dedicated Desktop Support Engineer to join our Infrastructure and Security team at Lead Allies Inc. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to continue learning and provide valuable insight as a key member of the team. This role requires the engineer to be on-site 100% of the time to ensure prompt and effective resolution of technical problems.

Key Responsibilities:

  • Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
  • Install, configure, and maintain operating systems, software applications, and hardware components
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner
  • Assist with the setup and deployment of new equipment and technology
  • Perform regular maintenance and updates to ensure optimal performance of IT systems
  • Document and track all support requests and resolutions using a ticketing system
  • Collaborate with other IT team members to address complex technical issues
  • Provide training and guidance to end-users on best practices and IT policies
  • Ensure compliance with company IT policies and security protocols
  • Develop and leverage application-centric Key Performance Indicators (KPIs) to identify inefficiencies, streamline processes, and drive informed decisions
  • Offer an outstanding customer experience to all employees

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • Proven experience as a Desktop Support Engineer or similar role (3+ years)
  • Strong knowledge of Windows and macOS operating systems
  • Familiarity with network troubleshooting and basic network configurations
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Self-motivated continuous learner
  • Must be able to provide exceptional customer service

Technical Proficiency:

  • Compute (e.g., Laptops)
  • Peripherals (e.g., Printers and Scanners)
  • Unified Communications (e.g., Microsoft Exchange and Teams)
  • Identity and Access (e.g., Microsoft Active Directory and Group Policy)
  • Data Protection (e.g., Email Security and Endpoint Protection)
  • Knowledge and Collaboration Management (e.g., SharePoint and ITSM)
  • Productivity Applications (e.g., Office 365 and Adobe Creative Suite)
  • Asset Management (e.g., Inventory Management and Purchasing)

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