Lead Tools Support Engineer

3 weeks ago


Coppell, Texas, United States KLM Careers Full time
Job Description

The role of the Lead Tools Support Engineer is to provide advanced support to engineering project teams by effectively managing ALM tools. This position involves planning and executing the rollout of tools, configuring them according to project and business needs, and delivering training.

Key Responsibilities:

  • Administer Micro Focus ALM/QC server licenses
  • Create new users and projects
  • Monitor tool usage and prepare reports
  • Customize Quality Center and support engineering teams
  • Train users on ALM tools and develop training materials
  • Serve as the first point of contact for user-related issues
  • Support engineering teams with tool-related scripting and automation
  • Conduct administrative tasks for application maintenance
  • Implement new patches and validate upgraded environments
  • Integrate ALM with third-party tools
  • Develop workflows and project configurations
  • Proactively manage shared tools and services
  • Identify and mitigate project risks

Requirements:

  • Minimum of 6 years of related experience
  • Bachelor's degree preferred or equivalent experience
  • Proven experience in managing licenses, creating users, and setting up projects
  • Experience in customizing user roles, workflows, and project entities
  • Strong scripting and automation skills
  • Proficiency in SQL query development
  • Ability to integrate ALM with various tools

The Ideal Candidate:

  • Must be a US Citizen or Green Card holder

Why Work with Us:

Coppell is a vibrant community offering a mix of suburban tranquility and urban accessibility. With great schools, parks, and recreational opportunities, it provides a fantastic quality of life. The area boasts a strong job market and is conveniently located near Dallas, allowing for easy access to a variety of cultural and entertainment options.



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