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Associate Vice President, Customer Service Operations

2 months ago

Denver, Colorado, United States University of Denver Full time

About the Role

We are seeking an experienced leader to join our team as an Associate Vice President, Customer Service Operations at the University of Denver. As a key member of our operations team, you will play a critical role in establishing and maintaining exceptional customer service standards across our organization.

Key Responsibilities

  • Develop and implement operational strategies to drive customer satisfaction and loyalty
  • Lead a team of customer service professionals to deliver high-quality service and support
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and manage budgets to ensure effective resource allocation
  • Establish and maintain relationships with key stakeholders to ensure alignment and support

Requirements

  • Proven track record of leadership and customer service experience
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with customer relationship management (CRM) software and other relevant tools

What We Offer

  • Competitive salary range: $150,000 - $200,000 annually
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance