Strategic Vice President of Customer Operations
4 weeks ago
As a Strategic Vice President of Customer Operations at R1 RCM, you will play a pivotal role in engaging with hospital presidents and local leaders to effectively communicate R1's performance in meeting their KPI expectations. You will have the opportunity to travel to the West Coast region, connecting in person with customers to facilitate process change management and educate leaders on R1's key deliverables. Additionally, you will collaborate with internal executives to relay customer feedback and drive impactful changes through influence.
About the Role
In this role, you will thrive in a matrixed environment focused on customer relationship management and satisfaction. You will leverage your industry expertise to develop strategic visions and operational tactics aimed at enhancing revenue cycle performance and delivering superior results.
Key Responsibilities
Partner with hospital presidents and local leaders to align operational objectives with performance goals.
Develop and maintain strong relationships with hospital leadership, leading in a fast-paced, high-growth environment.
Monitor performance KPIs and ensure budget expectations are met in accordance with contract MSA.
Collaborate across functions to achieve growth goals and drive operational excellence.
Preferred Qualifications
Strategic Vision: Demonstrated ability to work collaboratively across functions to achieve growth goals.
Analytical Skills: Ability to translate operational concepts into measurable results and design meaningful data analytics efforts. Use consumer behavior analytics to drive ROI.
Leadership: Strong leadership skills with the ability to lead transformations and inspire team buy-in.
Revenue Cycle Operations: Broad understanding of revenue cycle operations within a hospital setting.
Tenacity/Grit: Willingness to delve into details and personally drive results in complex and challenging environments.
Change Management: Ability to guide counterparts through difficult transitions to new processes, technologies, workflows, or situations.
Interpersonal Skills: Establish yourself as a peer and trusted partner for customer counterparts.
Motivation/Drive: Be a self-starter with a desire for continuous learning, taking on new challenges, and creating innovative solutions.
What We Offer
The base pay range for this US-based position is $186,378.74 - $232,973.43 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. R1 RCM offers a competitive benefits package and a dynamic work environment that encourages collaboration, innovation, and continuous learning. If you are a motivated and results-driven professional with a passion for customer operations, we encourage you to apply for this exciting opportunity.
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