Front Desk Representative

1 week ago


El Segundo, California, United States Highgate Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Highgate Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Service: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Room Revenue and Occupancy: Maximize room revenue and occupancy by effectively managing room rates, packages, and special promotions.
  • Communication: Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
  • Cash Handling and Credit Policies: Follow all cash handling and credit policies to ensure accurate and secure transactions.
  • Knowledge and Awareness: Be aware of all rates, packages, and special promotions, as well as in-house groups, closed-out and restricted dates, and emergency procedures.
  • Check-in and Check-out: Handle check-ins and check-outs in a friendly, efficient, and courteous manner, using proper two-way radio etiquette.
  • Front Desk Computer System: Fully comprehend and operate all relevant aspects of the Front Desk computer system.
  • Shift Checklist: Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Reports and Paperwork: Balance and prepare individual paperwork for closing of shift according to hotel standards, and complete reports such as the bucket check, room rate verification report, and housekeeping report.
Requirements
  • Education: College coursework in a related field is helpful, but not required.
  • Experience: Experience in a hotel or related field is preferred, but not required.
  • Skills: High school diploma or equivalent required, computer experience required, customer service experience preferred, and ability to multitask and prioritize departmental functions to meet deadlines.
  • Personal Qualities: Maintain a warm and friendly demeanor at all times, effectively communicate with all levels of employees and guests, and maintain regular attendance in compliance with Highgate Hotel Standards.


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