Front Office Supervisor
1 month ago
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:Hyatt House El Segundo
810 S. DouglasEl Segundo, CA 90245 Overview:The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
SalaryRange ($17.50-$18.00)
Qualifications:- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
SalaryRange ($17.50-$18.00)
-
Office Coordinator
4 days ago
El Segundo, California, United States HAUS LABS BY LADY GAGA Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Office Coordinator to join our team at HAUS LABS BY LADY GAGA. As the first point of contact for employees and visitors, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.Key ResponsibilitiesFront Desk Management: Manage...
-
Front Desk Representative
7 days ago
El Segundo, California, United States Highgate Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Highgate Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and...
-
Front Desk Representative
1 week ago
El Segundo, California, United States Highgate Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Highgate Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and...
-
Guest Services Supervisor
2 weeks ago
El Segundo, California, United States aloft LAX Full timePosition Overview:The Front Desk Manager plays a crucial role in overseeing the Front Office operations, ensuring that all guests receive exceptional service in a welcoming and efficient manner. This position is vital in enhancing guest satisfaction throughout their stay while optimizing room revenue and occupancy rates.Key Responsibilities:Address all guest...
-
Guest Services Supervisor
2 weeks ago
El Segundo, California, United States aloft LAX Full timeJob Overview:The Front Desk Manager plays a pivotal role in overseeing the Front Office operations, ensuring that all guests receive exceptional service in a warm, efficient, and courteous manner. This position is crucial in enhancing guest satisfaction throughout their stay while optimizing room revenue and occupancy rates.Key Responsibilities:Address all...
-
Guest Services Supervisor
7 days ago
El Segundo, California, United States aloft LAX Full timeJob Overview:The Front Desk Manager plays a crucial role in overseeing the Front Office operations, ensuring that all guests receive exceptional service in a friendly, efficient, and courteous manner. This position is vital in maximizing room revenue and occupancy while maintaining high standards of guest satisfaction throughout their stay.Key...
-
Office Administrator
7 days ago
El Segundo, California, United States Haus Labs by Lady Gaga Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Administrator to join our team at Haus Labs by Lady Gaga. As the first point of contact for employees and visitors, this role requires excellent communication and interpersonal skills.Key ResponsibilitiesManage the front desk, including receiving and distributing mail and...
-
Office Administrator
7 days ago
El Segundo, California, United States Haus Labs by Lady Gaga Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Administrator to join our team at Haus Labs by Lady Gaga. This is a full-time position that requires a dependable individual who can provide exceptional customer service and support to our employees and visitors.Key ResponsibilitiesManage the front desk and serve as the first point of...
-
Guest Services Operations Manager
2 weeks ago
El Segundo, California, United States AC Hotel by Marriott Los Angeles South Bay Full timeWe are looking for a dedicated and skilled individual to take on the role of Guest Services Operations Manager at AC Hotel by Marriott Los Angeles South Bay. This position is pivotal in managing the front office functions of our establishment, ensuring that we consistently deliver outstanding guest experiences. Key Responsibilities:Leading the Guest Services...
-
Office Administration Supervisor
2 weeks ago
El Centro, California, United States Sierra Jaime - State Farm Agent Full timeOffice Administration Supervisor at Sierra Jaime's State Farm AgencyKey Responsibilities:Guide a dynamic team to achieve and surpass objectives.Develop and enforce office protocols to ensure exceptional client interactions.Optimize office workflows to adapt to changing client requirements.Build and nurture client relationships.Deliver prompt and courteous...
-
ECLWRF Production Supervisor
7 days ago
El Segundo, California, United States Veolia Full timeJob OverviewCompany Overview:Veolia North America (VNA) is a prominent subsidiary of Veolia Group, providing a comprehensive range of services in water, waste, and energy management. Our expertise includes water and wastewater treatment, hazardous waste collection, energy consulting, and resource recovery. VNA serves a diverse clientele across commercial,...
-
Front Desk Associate
7 hours ago
El Centro, California, United States Polz Staffing Full timeAbout Polz StaffingWe are a dynamic recruiting firm dedicated to connecting top talent with leading companies across various industries. Our team is passionate about delivering exceptional service and building long-lasting relationships with our clients and candidates.Job OverviewThe Front Desk Associate at Polz Staffing will serve as the first point of...
-
Guest Services Manager
2 weeks ago
El Segundo, California, United States Hyatt House El Segundo Full timeCompensation Type:Hourly at Hyatt House: Hyatt House is a leading hospitality management firm known for its innovative approach in the sector. The company excels in key U.S. gateway markets and is rapidly expanding its footprint globally. Hyatt House's extensive portfolio represents a significant asset value and generates substantial revenues. The...
-
Executive Director of Technology
1 day ago
El Segundo, California, United States Rockpoint Legal Full timeAbout the RoleWe are seeking a highly skilled and experienced Executive Director of Technology to lead our technology teams and drive innovation at Rockpoint Legal. As a key member of our leadership team, you will be responsible for overseeing the development and implementation of our technology strategy, ensuring the efficient and effective use of...
-
Healthcare Support Specialist
2 weeks ago
El Segundo, California, United States Tang and Company Full timePosition OverviewJoin Tang & Company, a leader in occupational health services, as a Healthcare Support Specialist. We are seeking a dedicated individual with exceptional clinical, technological, and multitasking abilities.CompensationCompetitive pay rate ranging from $19 to $22 per hour.Key ResponsibilitiesConducts comprehensive physical assessments,...
-
Human Resources Manager
1 day ago
El Segundo, California, United States BryceTech Full timeJob SummaryBryceTech is seeking an experienced Human Resources Manager to support our US Space Force, Space Systems Command (SSC) customer. As a key member of our team, you will provide executive-level administrative support, office management, personnel management, human resources management, and configuration and data management.Key ResponsibilitiesAssist...
-
Human Resource Manager Level 3
4 days ago
El Segundo, California, United States BryceTech Full timeJob SummaryBryceTech is seeking an experienced Human Resource Manager to support our US Space Force, Space Systems Command (SSC) customer. As a key member of our team, you will provide executive-level administrative support, office management, personnel management, human resources management, and configuration and data management.Key ResponsibilitiesAssist...
-
Senior Contracts Professional
4 days ago
El Segundo, California, United States Raytheon Technologies Full timeAbout the RoleRaytheon Technologies is seeking a highly skilled and experienced Contract Management professional to join our team as an Associate Director, Contracts. This is an exciting opportunity to lead a team of contracts professionals in the pursuit and execution of critical missile defense sensing products and services.Key ResponsibilitiesManage a...
-
Civilian Personnel Management Specialist
4 days ago
El Segundo, California, United States BryceTech Full timeJob SummaryBryceTech is seeking an experienced Human Resource Manager to support our US Space Force, Space Systems Command (SSC) customer. As a key member of our team, you will provide executive-level administrative support, office management, personnel management, human resources management, and configuration and data management.Key ResponsibilitiesAssist...
-
Air Export Specialist
2 weeks ago
El Segundo, California, United States Interplace Full timePosition Overview:As an Air Export Specialist, you will be responsible for facilitating the logistics of international air shipments. Your role will involve managing export documentation and ensuring compliance with regulations.Key Responsibilities: - Communicate effectively with clients to coordinate their air export needs. - Prepare and process essential...
