Customer Experience Representative
2 weeks ago
**Job Summary:**
We are seeking a highly skilled and detail-oriented Customer Experience Representative to join our team at European Wax Centers. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless and enjoyable experience for our guests.
**Key Responsibilities:**
- Provide personalized service to guests, addressing their needs and concerns in a professional and courteous manner.
- Manage front desk operations, including scheduling appointments, handling customer inquiries, and resolving issues in a timely and efficient manner.
- Work collaboratively with our waxing technicians and other team members to ensure a smooth and efficient workflow.
- Maintain a clean and organized workspace, adhering to company standards and protocols.
- Participate in ongoing training and development to enhance skills and knowledge in customer service, sales, and waxing techniques.
**Requirements:**
- Previous experience in customer-facing roles, preferably in a sales or service environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
- Flexibility and adaptability, with the ability to work in a fast-paced environment and adjust to changing priorities.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
**What We Offer:**
- Competitive hourly rate with opportunities for commission and bonuses.
- Comprehensive training program, including on-the-job training and ongoing education.
- Opportunities for career advancement and professional growth.
- Discounted body waxing services and access to retail products.
- A dynamic and supportive work environment with a team-oriented culture.
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