Operations Director and Business Development Lead

6 days ago


Conshohocken, Pennsylvania, United States Caring Friends Home Care Full time
Job Summary:

The Director of Business Development and Operations is a key leadership position at Caring Friends Home Care, responsible for overseeing the administrative and operational functions of our organization. This role requires a strategic thinker who can drive business growth, manage day-to-day operations, and lead a high-performing team.

Key Responsibilities:
  • Team Management:
    • Develop and implement effective employee evaluation and goal-setting processes.
    • Monitor employee performance and provide coaching and development opportunities.
    • Recruit, hire, and train top talent to drive business success.
  • Staff Development:
    • Design and deliver training programs to enhance staff skills and knowledge.
    • Ensure adequate staff supervision and support during all service hours.
    • Collaborate with supervisors to drive business results and improve customer satisfaction.
  • Client Relations:
    • Develop and maintain strong relationships with healthcare partners, social workers, and senior communities.
    • Source and maintain new clients and accounts to drive business growth.
    • Participate in weekly meetings to prepare for patient onboarding and ensure seamless service delivery.
  • Business Development:
    • Identify and pursue new business opportunities through strategic partnerships and marketing initiatives.
    • Develop and implement effective business development strategies to drive revenue growth.
    • Monitor and analyze business performance metrics to inform strategic decisions.
  • Incident Management/Issue Resolution:
    • Handle client and employee issues in a timely and professional manner.
    • Conduct annual performance reviews and implement performance improvement programs.
  • Business Operations:
    • Oversee the day-to-day operations of the organization, including budgeting and financial management.
    • Ensure compliance with company policies and procedures.
    • Develop and implement effective business processes to drive efficiency and productivity.
    Requirements:
    • Bachelor's degree in Healthcare Administration or Business.
    • 3-5 years of management or healthcare-related experience.
    • Proven track record of driving business growth and improving operational efficiency.
    • Strong leadership and communication skills.
    • Ability to analyze complex data and make informed strategic decisions.


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