Director of Business Development and Operations

1 week ago


Conshohocken, Pennsylvania, United States Caring Friends Home Care Full time
Job Description

Caring Friends Home Care is seeking a highly skilled and experienced Director of Business Development and Operations to lead our team in driving business growth and operational excellence.

Key Responsibilities:
  • Team Management:
    • Develop and implement effective strategies for evaluating employee performance and setting goals for the upcoming year.
    • Monitor employee progress towards established goals and provide coaching and support as needed.
    • Recruit and hire top talent to join our team, with a focus on finding the best-qualified candidates.
  • Staff Development:
    • Design and deliver comprehensive training programs to ensure our staff has the skills and knowledge needed to excel in their roles.
    • Provide regular feedback and coaching to staff members to help them grow and develop in their careers.
    • Collaborate with our nursing and case management teams to ensure seamless communication and coordination with clients and families.
  • Client Relations:
    • Develop and maintain strong relationships with healthcare facilities, practitioners, social workers, senior communities, and other organizations that serve the elder community.
    • Source and maintain new clients and accounts to drive business growth and increase referrals.
    • Participate in local trade shows, health fairs, and networking events to raise awareness about our services and build relationships with potential clients and partners.
  • Business Operations:
    • Develop and implement effective strategies for analyzing results and translating data into actionable insights to drive business growth and improvement.
    • Review and approve bi-weekly timesheets for direct reports and ensure accurate and timely payment of wages.
    • Ensure on-call coverage and participate in rotation to provide 24/7 support to our clients and staff.
    • Consistently meet reporting deadlines and ensure accurate and timely submission of reports.
  • Qualifications and Skills:
    • Bachelor's degree in Healthcare Administration or Business preferred.
    • 3-5 years of management or healthcare-related experience, with a proven track record of success in driving business growth and operational excellence.
    • Strong process orientation skills with a willingness to adapt to new responsibilities as the business needs evolve.
    • Ability to communicate effectively across the organization and build strong relationships with clients, staff, and partners.


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