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Experience Owner II

2 months ago

Conshohocken, Pennsylvania, United States Citizens Full time
About the Role

Citizens is seeking an experienced Product Development Lead to join our Wealth Management team. As an Experience Owner II, you will be responsible for leading the development of innovative solutions to drive business growth and customer satisfaction.

Key Responsibilities
  • Product Roadmap Development: Develop a comprehensive product roadmap that aligns with business objectives and customer needs.
  • Agile Team Leadership: Lead cross-functional agile teams to deliver high-quality products and features.
  • Stakeholder Management: Collaborate with business stakeholders to understand requirements and needs.
  • Requirements Analysis: Analyze customer needs and develop requirements to inform product development.
  • Technical Expertise: Provide technical guidance and oversight to ensure product development meets quality and security standards.
  • Communication and Collaboration: Communicate product vision and progress to stakeholders and team members.
Requirements
  • 7+ years of experience in product development, marketing, strategy, digital, process/user interface design.
  • Deep and demonstrable experience in Wealth Management organizations within Financial Services.
  • Experience in Investment Account Onboarding Solutions and preferably involving Managed Accounts, the integration between the Investment Management Proposal and the Account Opening systems, Annuities, and Structured Products.
  • Advanced experience with agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front –to-back process reengineering and automation.
  • Ability to decompose vision into minimal viable product (MVP) then distill further into requirements, features, and stories.
  • Prior experience managing a pod or team through rapid delivery & ongoing transformation projects.
  • Ability to navigate through the unknown, proactively reaching out to cross-functional teams to identify connections along the journey.
  • Digital expertise, with extensive knowledge of both UX/UI Design and Development.
  • Experience providing technical solutions to functional challenges.
  • Strong knowledgebase of relevant Wealth Management products/services which is broad, current, and technology-focused including Salesforce FSC and Salesforce TCRM.
  • Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
  • Producing detailed functional and information requirements models and documentation, including strong story telling expertise to ensure impact and buy in.
  • Ability to navigate landscape of internal and external stakeholders (legal, risk, compliance, sales, enabling teams and external vendors).
  • Excellent interpersonal and communication skills to develop and nurture relationships, influence key stakeholders, and resolve conflicts independently to mutually agreeable solutions.
  • Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment.
  • Track record of developing creative solutions and strategies to complex problems.
  • Self-starter with strong attention to detail, high sense of urgency and ability to work on multiple projects under pressure and meet deadlines.
  • Ability to present your work clearly and succinctly to all levels of the organization, incl. executive leadership.
Preferred Qualifications
  • Bachelor's degree.
  • Experience establishing risk-based controls within a highly regulated environment.
  • Experience with new product/program launches and development of go-to-market launch plan.
About Citizens

Citizens is a customer-centric organization that values diversity, equity, and inclusion. We are committed to providing equal employment opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.