Customer Service Representative

2 weeks ago

Chattanooga, Tennessee, United States SP Plus Corporation Full time
Job Summary

SP Plus Corporation is seeking a highly motivated and customer-focused Parking Operations Customer Service Representative to join our team. As a key member of our parking operations team, you will be responsible for providing exceptional customer service and ensuring the highest quality experience for our clients and customers.

Key Responsibilities
  • Customer Service: Assist customers in making payments to automated revenue control equipment, provide information on parking services, and facilitate the efficient flow of traffic through the facility.
  • Parking Operations: Assist in the management of the day-to-day activities of the assigned location, including monitoring parkers in pay-in lanes and conducting garage and facility audits as required by management.
  • Communication: Interact with customers in a friendly and professional manner, respond to customer complaints, and provide assistance to customers who have forgotten where they parked their vehicle.
  • Administrative Tasks: Count bank of revenue at the beginning of the shift, make change for customers, and perform other necessary functions as assigned.
Requirements
  • Education: High School Diploma or equivalent combination of experience and education.
  • Experience: Experience with automated parking access control hardware and software or a high aptitude for technology.
  • Availability: Availability to work 2nd shift, 3rd shift, and/or weekends may be required.
  • License: Valid state-issued driver's license with a current address and acceptable driving record.
Work Environment

The work environment is subject to moderate to loud noise levels, moderate to high exposure to vehicle emissions, and extreme hot/cold temperatures. The employee must be able to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.

Equal Opportunity Employer

SP Plus Corporation is an equal opportunity employer committed to diversity and inclusion. We do not tolerate harassment or retaliation against any employee or applicant based on protected characteristics or because the individual exercised their EEO rights.

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