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Customer Service Representative

2 months ago

Chattanooga, Tennessee, United States CHI Mercy Health Full time

Job Summary:

As a Customer Service Representative at CHI Mercy Health, you will play a critical role in providing timely and professional responses to billing-related inquiries from clinic staff. You will serve as a liaison between various Revenue Cycle teams and other departments to ensure seamless communication and efficient resolution of customer issues.

Key Responsibilities:

  • Respond to billing-related questions and concerns from clinic staff in a timely and professional manner
  • Serve as a liaison between Revenue Cycle teams and other departments to facilitate communication and resolve customer issues
  • Collaborate with Revenue Cycle teams to initiate responses to clinic queries
  • Provide excellent customer service and support to clinic staff

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills