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Customer Service Representative

2 months ago

Chattanooga, Tennessee, United States HOME CARE DELIVERED, INC. Full time
Job Description

Company Overview: Home Care Delivered, Inc. is a rapidly growing specialty medical supply distributor that partners with physicians, home healthcare providers, and other healthcare practitioners by providing medical products to their patients, delivered directly to their homes across the U.S.

Job Summary: We are seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing and following up on all new customer orders, ensuring compliance with regulatory requirements and company policies.

Key Responsibilities:

  • Order Management: Accurately perform each step in the process from order to ship, including initial engagement and customer intake, data entry to build the order, insurance verification, prior authorization as needed, gathering, and verifying proper documentation and completing the shipping process.
  • Communication: Effectively communicate with healthcare professionals and customers to provide updates on patient order status, with the overall objective of building professional relationships with key decision-makers that yield regular referring contacts with a continual stream of patient referrals.
  • Compliance: Consistently ensure compliance with established regulatory requirements and department and Company standards and procedures.
  • Documentation: In accordance with department policy, thoroughly note patient accounts when action is required/taken and/or upon each completed or attempted contact with the patient.
  • Problem-Solving: Identify opportunities for improvement and contribute to solutions to enhance workflow efficiency and enhance the customer's experience.
  • Confidentiality: Maintain appropriate level of communication and confidentiality.

Requirements:

  • Education: High School Diploma or GED
  • Experience: Call Center experience is required, preferably in a customer service role
  • Medical Experience: Medical experience is helpful, such as medical office, CNA, etc.
  • Technical Skills: MS Office knowledge
  • Language: Preference given to bilingual candidates

Physical Requirements:

  • Sitting: Ability to sit for extended periods, typically 6-8 hours a day, while working at a computer station.
  • Manual Dexterity: Proficiency in using a keyboard, mouse, and other computer peripherals for data entry and communication purposes.
  • Visual Acuity: Ability to view a computer screen for prolonged periods, with good visual acuity to read small print and accurately enter data.
  • Hearing: Adequate hearing ability, with or without correction, to understand and respond to customer inquiries via telephone or other audio equipment.
  • Repetitive Movements: Regular use of the hands, wrists, and fingers to perform repetitive tasks such as typing and using a mouse.

Compensation and Benefits:

  • Hourly Wage: This is a full-time, non-exempt position with an hourly wage ranging from $19 to $23.
  • Benefits: Medical/Dental/Vision Insurance, Health Savings Account, Life Insurance, 401K Plan, Paid Holidays, Competitive PTO schedule that includes vacation, sick, and personal days, Paid training, Casual dress code.