Senior Product Support Specialist
2 weeks ago
As a Senior Product Support Specialist, you will be responsible for addressing customer inquiries and resolving various support challenges. Your expertise will be crucial in the following areas:
- Financial Transactions: Assisting clients with their financial operations and ensuring smooth processing.
- Operational Controls: Monitoring and managing operational procedures to maintain efficiency.
- Compliance: Ensuring adherence to regulatory standards and internal policies.
- Statements and Notices: Providing clear and accurate information regarding customer accounts.
Your role will involve delivering expert, in-depth product support, which includes:
- Recreating client issues to understand and resolve them effectively.
- Collaborating with various teams, including Support, Product Development, and Technology, to enhance customer satisfaction.
- Utilizing your skills to improve overall service delivery and operational performance.
Join us at FIS - Fidelity Information Services and contribute to our commitment to exceptional customer service.
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Senior Product Support Specialist
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Senior Product Support Specialist
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Little Rock, Arkansas, United States Jobs for Humanity Full timeCompany Overview Jobs for Humanity partners with FIS Global to foster an inclusive and equitable employment landscape. We are dedicated to supporting individuals from diverse backgrounds. Company Name: FIS Global Position Overview Employment Type: Full-time Experience Level: Experienced (a relevant combination of work and education) Desired Education:...
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