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Customer Support Specialist

2 months ago

Little Rock, Arkansas, United States USAble Life Full time
Important Note: Completion of the pre-employment assessment is required after submitting your online application for your resume to be reviewed.

Overview of Customer Support:

We are on the lookout for dedicated customer service professionals, preferably with a background in Insurance and Benefits, to become part of our vibrant team at USAble Life. This is not your ordinary call center environment. We handle calls from clients during challenging times, and it is essential that you perform at your best. The ideal candidates will possess experience in a high-volume call center, adeptly resolving intricate customer issues with compassion and understanding. Our Customer Support Representatives recognize the significance of delivering exceptional service, responding promptly and appropriately to client inquiries, and ensuring high levels of customer satisfaction. Meeting our commitment to positively impact our customers' lives requires excellence in both communication and action, which our Customer Support Team consistently provides.

Career Stability is Key: We value our employees and clients. We seek individuals who are reliable and consistently deliver on our commitments. If you find fulfillment in making a significant difference in others' lives, possess strong problem-solving abilities, and excel in interpersonal communication, this position may be the right match for you.

Work Hours: Candidates must be available for varying shifts between 8:00 a.m. and 5:00 p.m. CST.

What We Offer:
  • A workplace culture that values employees and promotes a diverse workforce.
  • Competitive compensation ranging from $40,000 to $45,000 based on experience.
  • Comprehensive benefits package including Medical, Dental, Vision, and company HSA contributions.
  • Consistent hours: Monday to Friday, with no weekends or holidays.
  • 401(k) plan with up to a 6% match, fully vested from day one.
  • PTO available from the start, plus 11 paid holidays.
  • Potential for a yearly performance bonus of $2,000.
  • Remote work opportunity with company-provided equipment.
  • Paid training for 6 weeks.
  • A collaborative and supportive team environment.
  • Opportunities for career advancement.
  • Tuition reimbursement program.
  • Wellness initiatives.
  • Employee Resource Groups.
  • This position is remote.
Our Mission:
  • Dedicated to providing top-notch insurance products for our clients.
  • Invested in the growth and success of our team members.
  • Working as a diverse group to exceed expectations.
  • Awarded multiple times as one of the Best Places to Work.
Your Responsibilities:
  • Exhibit a high standard of care, service, and accountability in all interactions.
  • Handle a large volume of calls regarding complex insurance benefits and claims inquiries.
  • Communicate professionally and empathetically to assist clients in understanding their insurance options.
  • Showcase our commitment to providing peace of mind.
  • Ensure we remain the preferred choice for employers and brokers in our network.
Key Duties:
  • Demonstrate expertise in our products and services.
  • Provide exceptional service by actively listening and empathizing with callers.
  • Thoroughly explain coverage details, claims statuses, and decisions.
  • Utilize multiple computer systems to retrieve customer information and resolve issues.
  • Maintain accurate records of all service interactions in our Customer Management System.
  • Respond to inquiries via phone and email.
  • Manage productivity reporting as required.
Essential Skills and Qualifications:
  • Excellent communication skills, both verbal and written.
  • Regular and punctual attendance is expected.
  • Experience in a high-volume call center is essential.
  • Ability to listen and understand customer needs effectively.
  • Strong critical thinking and problem-solving capabilities.
  • Proficient in navigating multiple administrative systems.
  • Self-sufficient and able to manage time effectively.
  • Familiarity with MS Office applications.
  • Understanding of customer data sensitivity and confidentiality.
  • Perfect attendance during the training period is required.
  • Experience in Life, Health, or Supplemental Insurance is preferred.
  • Bilingual skills in English and Spanish are a plus.
Education and Experience Requirements:
  • High school diploma or GED.
  • At least 2 years in a customer-facing role, either over the phone or in person.
  • Demonstrated career stability.
  • Equivalent military experience is acceptable.
Preferred Qualifications:
  • Associate's Degree in Communications, Marketing, Business Administration, Insurance, or a related field.
  • 2 years of experience in the insurance industry.
Note: Applicants must be authorized to work for any employer in the U.S. Sponsorship for employment visas is not available at this time.

USAble Life is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.