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Regional Services Coordinator

2 months ago

Columbus, Ohio, United States GeorgiaGov Full time

Office Location: Main office for DBHDD is situated in downtown Atlanta.

Position Title: Regional Services Administrator (RSA), Columbus, GA - Region 6

Pay Grade: O

Overview: Under the general oversight of the Director of Field Operations for Developmental Disabilities (DD), the Regional Services Administrator (RSA) is responsible for guiding a team of professionals dedicated to linking individuals with developmental disabilities to tailored, community-based supports and services. The RSA plays a crucial role in monitoring the service provider network to ensure service quality and the availability of necessary resources for safe support of individuals.

Key Responsibilities:

  • Manage the regional system for authorizing and accessing state and Medicaid waiver funded DD services.
  • Lead the regional office staff in delivering exceptional customer service.
  • Evaluate the performance of direct reports and maintain an understanding of overall team effectiveness.
  • Address customer service issues, crises, and concerns from community partners promptly; escalate matters to the Director of Field Operations or relevant state office staff as needed.
  • Foster strong collaborative relationships with other offices within the Division of DD.
  • Maintain regular communication with the Regional Nurse Manager and Regional Behavior Analyst to enhance support for individuals and providers.
  • Assist in developing consistent statewide procedures and supervise regional teams to ensure uniformity.
  • Represent DBHDD and the Division of DD in meetings and collaborations with local and state agencies, providers, and national accrediting organizations.
  • Build and sustain positive relationships with community hospitals, law enforcement, and social service agencies.
  • Assess the quality and adequacy of the DD provider network in the region, identify service gaps, and work to broaden choices for individuals.
  • Support provider compliance with standards for community developmental disability providers and all requirements of the New Options and/or Comprehensive Waiver.
  • Oversee regional DD provider contracts.
  • Collaborate regularly with the Behavioral Health RSA on services for individuals and regional operational matters.
  • Assist the Regional Advisory Council in developing the annual regional plan.
  • Perform other duties as assigned.

Qualifications:

  • Bachelor's degree in a relevant field and three years of management experience in a healthcare services environment OR a Master's degree in a related field and two years of management experience OR a Doctorate degree in a related field and one year of management experience OR two years at a lower level or equivalent position.

Preferred Qualifications:

  • Master's degree from an accredited institution in behavioral sciences or a related field; at least five years in IDD services; five years managing performance in BH/IDD services. Experience in leading diverse teams, implementing change with minimal disruption, and delivering excellent customer service.
  • Expertise in management, planning, and design of effective community-based waiver programs for individuals with developmental disabilities.
  • Experience in contract development, negotiation, monitoring, and compliance.
  • Strong skills in budget development and management; consultation; resource allocation; and strategic/operational planning.
  • Exceptional communication abilities.

Note:

This position is located in the DBHDD Region 6 Field Office. The selected candidate will be required to be in the office 3 to 5 days per week and may have occasional travel to other regions.

Employment Requirements:

To ensure the safety and wellbeing of employees and the communities served, certain positions within DBHDD may require evaluations, vaccinations, professional licensure, and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.