Regional Account Service Coordinator

4 days ago


Columbus, Ohio, United States American Equipment HR LLC Full time
Job Title: Regional Account Service Coordinator

We are seeking a highly organized and detail-oriented Regional Account Service Coordinator to join our team at American Equipment Holdings. As a key member of our National Accounts group, you will be responsible for providing exceptional service to our customers, ensuring timely and efficient completion of service work, and maintaining accurate records.

Key Responsibilities:
  • Field all service-related phone calls and schedule technicians to complete service work, tasks, and preventative maintenance contracts in a fast-paced environment.
  • Provide daily updates to customers on open service requests in a friendly and professional manner.
  • Notify customers in advance to maintain service schedules.
  • Document all service performed and notes on jobs daily for accurate invoicing.
  • Pull and post parts to jobs daily to maintain accurate inventory.
  • Monitor service partner parts kits to ensure availability during service calls.
  • Communicate effectively with the National Accounts team to ensure all aspects of service and customer needs are met.
Requirements:
  • High School Diploma (or equivalent)
  • Proven initiative and positive attitude
  • Organized and able to multitask
  • Team-player with strong communication skills
  • Dependable and able to work overtime when necessary
  • Basic computer skills and proficiency in software
  • Pass drug test and submit to background check
Preferred Skills:
  • Effective multitasking and strong organizational skills
  • Service-related background and experience
Benefits and Bonuses:
  • Competitive salary range: $22-24 per year
  • Three medical plan options through Cigna
  • FSA and HSA options for healthcare
  • Critical Illness, Accidental, and Hospital Indemnity Plans
  • Dental and Vision coverage
  • STD and LTD insurance
  • Basic and Voluntary Life AD&D insurance
  • 4% matching 401(k) plan
  • 80 hours of PTO
  • Company-provided PPE

American Equipment Holdings is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment.



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