Regional Services Director

1 day ago

Columbus, Ohio, United States GeorgiaGov Full time
Job Title: Regional Services Administrator

The Regional Services Administrator plays a critical role in connecting individuals with developmental disabilities with individualized, community-based supports and services. This position leads a team of professionals responsible for monitoring the network of service providers to maintain quality of services and ensure that providers have the resources necessary to safely support individuals.

Key Responsibilities:
  • Oversee the regional system for authorizing and accessing state and Medicaid waiver funded DD services.
  • Lead regional office developmental disability staff in providing excellent customer service.
  • Monitor performance of direct reports and maintain awareness of overall team performance.
  • Respond promptly to customer service issues, crises, and concerns of community partners; escalate issues to the Director of Field Operations or appropriate state office staff when necessary.
  • Maintain strong collaborative relationships with other offices within the Division of DD.
  • Communicate regularly with the Regional Nurse Manager and Regional Behavior Analyst to better support individuals and providers.
  • Assist in the development of consistent statewide procedures and supervise regional teams to ensure consistency is maintained.
  • Represent DBHDD and the Division of DD in meetings and collaboration with local and state agencies, providers, and national accrediting bodies.
  • Develop and maintain positive relationships with community hospitals, law enforcement, and social service agencies.
  • Monitor the quality and adequacy of the DD provider network in the region, identify gaps, and work to expand choices for individuals in services.
  • Support provider compliance with standards for community developmental disability providers and all requirements of the New Options and/or Comprehensive Waiver.
  • Monitor regional DD provider contracts.
  • Collaborate regularly with the Behavioral Health RSA on services for individuals and regional operational issues.
  • Assist the Regional Advisory Council with development of the annual regional plan.
Requirements:
  • Bachelor's degree in a related field and three years of experience performing management responsibilities in a health care services environment OR Master's degree in a related field and two years of experience performing management responsibilities in a health care services environment OR Doctorate degree in a related field and one year experience performing management responsibilities in a health care services environment OR two years at the lower level or position equivalent.
  • Preferred qualifications include a Master's degree from an accredited university in behavioral sciences or a related field; at least five years in IDD services; 5 years managing the performance of others in BH/IDD services. Experience in leading diverse teams, leading change with minimal disruption of service delivery, and providing excellent customer service.
Location:

This position is located in the DBHDD Region 6 Field Office in Columbus, Georgia. DBHDD Region 6 serves individuals residing in the following counties: Butts, Carroll, Chattahoochee, Clay, Coweta, Crawford, Crisp, Dooly, Fayette, Harris, Heard, Henry, Houston, Lamar, Macon, Marion, Meriwether, Muscogee, Peach, Pike, Quitman, Randolph, Schley, Spalding, Stewart, Sumter, Talbot, Taylor, Troup, Upson, and Webster.

The selected hire is required to be in the office 3 to 5 days per week and will have occasional travel to other regions within Georgia.

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