Regional Account Service Coordinator
1 day ago
Kanawha Scales & Systems, a division of American Equipment Holdings, is a leading provider of industrial weighing solutions in the United States. Our company values its customers and employees, offering competitive wages, attractive benefits, and training opportunities.
Job Summary:We are seeking a highly organized and dependable Regional Account Service Coordinator to join our National Accounts team. The successful candidate will be responsible for scheduling technicians, providing customer updates, and documenting service performed.
Key Responsibilities:- Field service-related phone calls and schedule technicians to complete service work, tasks, and preventative maintenance contracts.
- Provide daily updates to customers and notify them in advance to maintain service schedules.
- Document all service performed and notes on jobs daily for accurate invoicing.
- Pull and post parts to jobs daily to maintain accurate inventory.
- Monitor service partner parts kits to ensure they have needed parts on hand during service calls.
- Communicate effectively with the National Accounts team to ensure all aspects of service and customer needs are met.
- High School Diploma (or equivalent)
- Proven initiative and positive attitude
- Organized and team-player
- Able to multitask and work overtime when necessary
- Knowledge and proficiency in basic computers/software skills
- Three Medical Plan offerings through Cigna
- FSA & HSA options for healthcare
- Critical Illness, Accidental, and Hospital Indemnity Plans
- Dental, Vision, STD & LTD, Basic & Voluntary Life AD&D
- 4% Matching 401K, 80 hours PTO, Company provided PPE
American Equipment Holdings is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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