Regional Account Service Coordinator

2 days ago


Columbus, Ohio, United States American Equipment HR LLC Full time
Job Title: Regional Account Service Coordinator

We are seeking a highly organized and detail-oriented Regional Account Service Coordinator to join our National Accounts team. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and efficient service delivery, and maintaining accurate records.

Key Responsibilities:
  • Field all service-related phone calls and schedule technicians to complete service work, tasks, and preventative maintenance contracts in a fast-paced environment.
  • Provide daily updates to customers on open service requests in a friendly and professional manner.
  • Notify customers in advance to maintain service schedules.
  • Document all service performed and notes on jobs daily for accurate invoicing.
  • Pull and post parts to jobs daily to maintain accurate inventory.
  • Monitor service partner parts kits to ensure they have needed parts on hand during service calls.
  • Communicate effectively with the National Accounts team to ensure all aspects of service and customer needs are met.
Requirements:
  • High School Diploma (or equivalent)
  • Proven initiative and positive attitude
  • Organized and able to multitask
  • Team-player with strong communication skills
  • Knowledge and proficiency in basic computers/software skills
  • Pass drug test and submit to background check
Preferred Skills:
  • Effective multitasker
  • Strong organizational skills
  • Service-related background
Benefits and Bonuses:
  • Three Medical Plan offerings through Cigna
  • FSA & HSA options for healthcare
  • Critical Illness, Accidental, and Hospital Indemnity Plans
  • Dental
  • Vision
  • STD & LTD
  • Basic & Voluntary Life AD&D
  • 4% Matching 401K
  • 80 hours PTO
  • Company provided PPE

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. We are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training opportunities.

We are proud to be an equal opportunity employer and welcome applications from diverse candidates. Please note that proof of right to lawfully work in the United States is required.



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