Regional Account Service Coordinator

4 days ago


Columbus, Ohio, United States American Equipment HR LLC Full time
Job Description

We are seeking a highly organized and detail-oriented Regional Account Service Coordinator to join our National Accounts team. In this role, you will be responsible for providing exceptional customer service, scheduling technicians, and ensuring timely completion of service work.

Key Responsibilities:

  • Field all service-related phone calls and schedule technicians to complete service work and preventative maintenance contracts.
  • Provide daily updates to customers on open service requests.
  • Notify customers in advance to maintain service schedules.
  • Document all service performed and notes on jobs daily for accurate invoicing.
  • Pull and post parts to jobs daily to maintain accurate inventory.
  • Monitor service partner parts kits to ensure they have needed parts on hand during service calls.
  • Communicate effectively with the National Accounts team to ensure all aspects of service and customer needs are met.

Requirements:

  • High School Diploma (or equivalent)
  • Proven initiative and a positive attitude
  • Organized
  • Team-player
  • Able to multi-task
  • Highly dependable
  • Knowledge and proficiency in basic computers/software skills
  • Pass drug test
  • Submit to a background check

Preferred Skills:

  • Effective multitasker
  • Strong organizational skills
  • Service-related background

Benefits and Bonuses:

  • Three Medical Plan offerings through Cigna
  • FSA & HSA options for healthcare
  • Critical Illness, Accidental, and Hospital Indemnity Plans
  • Dental
  • Vision
  • STD & LTD
  • Basic & Voluntary Life AD&D
  • 4% Matching 401K
  • 80 hours PTO
  • Company provided PPE

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers' overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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